Words can be jagged inkblots e.g. schizophrenia. Why was this splashed in my face. It's a dangerous, misleading and thrilling term for an ill human being.
We all lie to each other about reality. Some of us are better at it than others, including lying nastily but so plausibly the lies become the official version. People drive other people mad, some end up with labels and some don't. It's bad luck if you're one of the poor sods getting one like schizophrenia. The way it's treated by everybody could prevent you ever getting better - it could even kill you off like it nearly did me.
Niceness like life saving or someone getting what you're telling them seems unbelieveably wonderful when it happens. Someone putting it so clearly you know just what they mean is like that. Getting it somehow makes you feel more like yourself.